Patient Advocacy Program
Ridgeview cares deeply about your overall care experience; toward that end, our Patient Advocacy program is provided for you and your family regarding complaints or grievances. The roles and responsibilities of the patient advocate are to represent your interest, point of view, and rights. Patients, guardians, families, and friends may consult with a patient advocate on issues of patient rights without fear of repercussion.
Access to the patient advocate is by service area staff, written request, telephone, or personal contact. When a complaint is reported, it is routed to the designated advocate for investigation and/or review. You/your family are informed of the disposition of the problem by consultation with the designated patient advocate.
If you are not satisfied with the action taken, you may ask to speak with the Director of Quality Management at 865-482-1076, ext. 1176.