Ridgeview's COVID Response Team (CRT)

Ridgeview is part of the Crisis Counseling Assistance and Training Program (CCP).

The project is funded under a grant contract with the State of Tennessee Department of Mental Health and Substance Abuse Services through the U.S. Department of Health and Human Services and Federal Emergency Management Agency (FEMA). CCP is designed to assist individuals and communities in recovering from the challenging effets of natural and human-caused disasters through the provision of community-based outreach and psychoeducational services.

Ridgeview is here to offer counseling assistance to people impacted by COVID-19 in Anderson, Campbell, Morgan, Roane, and Scott counties.

Please call the Helpline at 833-503-0348 between 8:00 a.m. - 8:00 p.m. seven days a week. We're here to help!

The COVID-19 pandemic has created many new challenges for the clients and communities that we serve. Our COVID Crisis Response Team (CRT) aims to help individuals cope with the stress of the pandemic through outreach activities and access to a helpline for brief crisis counseling. The goal of these efforts are to support Hope, Healing, and Recovery in our community. To do our jobs well, we need your feedback. This feedback will help us modify our efforts so that we can be as intentional as possible with our outreach initiates and COVID Crisis Counseling Program.

Below you will find a link to a very brief survey. It will only take a few minutes to complete and is completely anonymous.

 Complete the survey now by clicking here.


Ridgeview is staying on top of the evolving coronavirus (COVID-19) situation. Our goal is to ensure excellent client care and the safety of you and your family. 


We’re glad you’re checking in with us. In an effort to provide the best safeguards for everyone visiting one of our outpatient locations, please review the following protocols regarding facial coverings.

Beginning June 1, we are requesting everyone entering a Ridgeview location to please wear a facial covering or mask. To help conserve our supply of masks, we encourage you to bring a face covering from home to wear. We appreciate your cooperation in protecting the health and safety of our guests and employees.

Face coverings can include scarves, bandanas and homemade cloth face masks, as long as they cover both your nose and mouth. Visit the link below for the latest CDC face covering guidance. We appreciate everyone doing their part to keep our lobbies safe. View the Latest CDC Guidance on Face Covering

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    What if I forgot my face covering?

    If you do not have a face covering, one will be provided to you by our Office Management staff. Please see them at the reception window when you check in and let them know you do not have a covering with you.

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    Why is the use of a facial covering important?

    We now know that a significant portion of individuals with coronavirus lack symptoms (asymptomatic) and that even those who eventually develop symptoms (pre-symptomatic) can transmit the virus to others before showing symptoms.  This means that the virus can spread between people interacting in close proximity—for example, speaking, coughing, or sneezing—even if those people are not exhibiting symptoms.  In light of this evidence, CDC recommends wearing cloth face covering.

    Source: Centers for Disease Control and Prevention 

INFORMATION ABOUT ACCESSING YOUR MENTAL HEALTH CARE DURING ONGOING CORONAVIRUS OUTBREAK: Coronavirus 2019 (COVID-19) is a respiratory illness that can spread from person to person. As we continue to learn more, our response will continue to evolve. All Ridgeview facility locations are being maintained per CDC guidelines. Ridgeview has experience in providing mental health care and treatment by way of telehealth connectivity. If you are a current patient/client of Ridgeview and interested in continuing your care and treatment from home, please contact us by calling 865-482-1076.

During periods of heightened stress and anxiety around your overall health, please know our full continuum of services remain available to you. 

Ridgeview understands the need for ongoing accessibility to services and the importance of meeting people where they are by offering timely access to care and treatment.

Ridgeview offers Same Day Access intake assessments through our Open Access Hours at most clinic locations. This means that you are able to walk in today and be seen for an initial intake appointment to begin services at Ridgeview.  The Open Access Hours listed below allow you to begin your care today without the delay of scheduling or a waitlist:

  • Anderson County, 240 West Tyrone Road, Oak Ridge, TN 37830: 8:30 - 10:30 Monday through Friday and recently introduced evening hours from 4:30 p.m. - 5:30 p.m. on Wednesday only
  • Campbell County, 110 N Tennessee Ave, LaFollette, TN 37766: 8:30 - 10:00 Monday through Friday
  • Roane County, 307 Devonia Street, Harriman, TN 37748: 8:30 - 9:30 Monday through Friday and evening hours from 4:30 p.m. - 5:30 p.m. on Wednesday only
  • Scott County, 133 West 2nd Avenue, Oneida, TN 37841: 9:00 - 10:00 Monday through Friday

To schedule an intake at our Morgan County clinic locale, please contact 1-800-834-4178.

*Regular business hours for all clinic locations remain 8:00 a.m. - 5:00 p.m., Monday through Friday

Frequently Asked Questions related to SDA access and the intake process can be found here.


The mental health impact of COVID-19 will persist longer than the physical virus.  Consider the anxiety, trauma, and depression caused by job loss, isolation, seclusion, and the unpredictability about the virus that threatens the life and safety of individuals and their family members.  Here are additional mental health resources that are available to you:

Text “TN” to 741741 to reach the Crisis Text Line and to immediately be connected to a trained crisis counselor 24/7.  Click this link to learn about the Crisis Text Line  

  1. The Suicide Prevention Lifeline number is 800-273-8255.  If preferred, you can go to the website and participate in a chat feature.
  2. Go  HERE for free, anonymous, evidence-based screenings for anxiety, depression, trauma, etc.  Parents can take a screening to determine if their children are showing symptoms of depression or anxiety. The back-end of the screenings provides local resources and do-it-yourself exercises to help.
  3. Mental Health America proudly started Mental Health Month in May 1949.  Annually, we provide helpful resources to promote May as mental health month.  We hope you'll find these resources to be helpful: https://mhanational.org/mental-health-month.  It includes some COVID-19 bonus materials.